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Frequently Asked Questions
We offer both pickup and delivery services to shop for your groceries online. Order your groceries from home using our website or mobile app. Service availability may very based on your location.
Pickup is our online ordering service. Simply shop online for the products you need and pick up your order at the store you choose! Our associates will even bring out your purchases and load them into your car.
Delivery is one of our online ordering services. You can shop online for the products you need and get them delivered to your doorstep the same day. Planning ahead? You can also choose a delivery time slot for the next day or later. Here’s how: Place your order online, and the shopping will be done for you. Once the order is shopped and ready, you’ll get an alert that it’s on its way. A delivery driver will drop off your groceries on your doorstep.
From your cart, proceed to checkout. Here you’ll add your payment information. At this time, we can only accept credit or debit cards – no cash, check or gift cards. Government benefits such as SNAP EBT are now accepted at all pickup locations (excluding Marianos) You’ll see an estimated total in checkout. This estimated total will be used by your bank or financial institution as a hold on your account for 3 to 7 business days. The final price may change due to coupons, substitutions, taxes (if applicable), or weighted items. Please bring the form of payment you used online to pick up your order, as well as a backup credit or debit card. You’ll also need to bring a government-issued ID if your order contains alcohol.
SNAP EBT payments for pickup orders are now accepted at all pickup locations (excluding Mariano's). When placing your pickup order, when you get to Payment Option, choose “SNAP EBT at Pickup.” When you arrive at your pickup location, swipe your EBT Card to complete your order. At this time, WIC is not currently accepted.
Currently available in select markets, Kroger Delivery orders are shopped and delivered by trained Kroger associates. We also partner with third-party delivery services, like Instacart and Shipt, to help fulfill orders for our customers.
Pickup is free for all customers on qualified orders over $35. Pickup is not available in all areas at this time, and exclusions apply.
Yes. Delivery fees vary based on the day and time slot selected, whether your order is placed using Kroger Delivery or a third-party delivery service, and based on your boost membership status. Delivery fees are displayed clearly at time slot selection and applied when your order is placed.
*Limited time only. New customers only. Valid on your first order of $75 or more, using pickup or delivery, where available. Times are not guaranteed and may vary by location. Not valid in-store, or purchases from third-party sites or apps, such as Instacart or DoorDash. Limit of one (1) coupon use per household. Exclusions and additional restrictions apply. Subject to change at any time. See site for details.
**Promotional Pricing: Prices and promotions may vary by location. Prices and promotions shown may require Shopper’s Card. Alcohol, gift cards, and other products and services may be excluded from promotions. Prices and promotions may not be available on orders placed with Instacart or other grocery delivery provider. Modifications made to an order prior to pickup or delivery may result in repricing of order for any new or expired sale items, coupons, rewards, or product substitutions.
³Free Delivery: Valid on eligible Kroger Delivery orders of $40 or more, with at least $10 of floral, before any taxes/fees and after all other discounts, coupons or other promotions. Must clip the digital coupon and redeem for delivery by 5/12/26 at 11:59pm PT. Discount applied at point of sale. Exclusions apply, including — but not limited to — alcohol, tobacco, postage stamps, Gift Cards, lottery and prescriptions. Not valid on in-store, pickup or third-party orders. Limit 1 per household. Subject to change. Other restrictions may apply.
⁵Free Pickup: Where available, on qualified orders over $35. Exclusions apply.